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With the ever-increasing power of modern computers, especially those with multiple cores and multiple processors, autodialers that utilize VOIP can be scaled up well. Calls can likewise be cross transferred at the telephony board level.
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However, with single systems that initiate large volumes of calls simultaneously, telephony cards offload the PC by performing most of the telephony functions (call status determination, playing music on hold, answer machine detection, etc.). For a simple autodialer supporting only a few phone lines per PC, telephony cards offer few advantages over simple voice modems. Touch tones, call transfer, call progress detection, detection of answering machine and voice mail, and other telephony card features, are available in voice modem-based auto dialing systems.
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Voice modems are much less expensive and some computers have them pre-installed already.
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With the advancement of computer software technology at the end of the 20th century, many hardware-based telephony capabilities for auto dialing can be implemented in software. Traditional advantages of using telephony cards over simple modems include detecting touch tones and transferring calls directly through to the caller.
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It is also possible to run cheap or free autodialers without a modem or telephone line using the Internet and VoIP. There are software programs that can set up an autodialer-like function over a physical telephone line using such hardware. Modem versus telephony boards Ī regular PC, desktop or laptop, can be turned into an autodialer by using a telephony board or modem. In order to try to control what is a growing business, organizations have attempted to create codes of practice for those operating in their industry which may make use of auto dialers. In this event, the existence of government 'Do Not Call' registers or lists has little effect on their operations. Certain organizations are exempt from certain compliance laws, but the bulk of autodialers are built for the bulk of users who are required to comply, and in many cases must be able to demonstrate their compliance upon demand of a regulatory entity.Īlthough such devices are being used legitimately all over the world, there are also companies, organizations, and individuals who use them to commit fraud and perpetrate scams on unwitting recipients, often the elderly, or those unaware of their rights. The ability to maintain records, demonstrate drop call percentages on campaigns and avoid calling numbers listed in any federal, state, or company 'Do Not Call' lists is essential for continued legal use of any autodialer. Since there is no indication hardware signal when a call is answered by an answering machine or voice-mail system, autodialer systems have to analyze incoming audio for a prediction.Īnybody wishing to use an autodialer to legally contact many people will need to maintain compliance with the relevant laws in their country.
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Key Features Answering machine detection Īn important technology for autodialers is the ability to distinguish live human pick-ups from answering machines. A predictive dialer uses real-time analysis to determine the optimal time to dial more numbers, whereas a power dialer simply dials a pre-set number of lines when an agent finishes the previous call. When an autodialer connects an answered call to a live agent, it is often called a predictive dialer or power dialer. This type of call is often called outbound interactive voice response. Some voice broadcasting messages ask the person who answers to press a button on their phone keypad, such as in opinion polls in which recipients are asked to press one digit if they support one side of an issue, or another digit if they support the other side. When an autodialer plays a pre-recorded message, it is often called voice broadcasting, or robocalling.
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Once the call has been answered, the autodialer either plays a recorded message or connects the call to a live person. Please help improve this article by introducing citations to additional sources.Īn automatic dialer (also spelled auto dialer, auto-dialer, and autodialer) is an electronic device or software that automatically dials telephone numbers. Relevant discussion may be found on the talk page. This article relies largely or entirely on a single source.